(Subject to change)

Monday, April 11

8:00 - 8:45 AM   Keynote panel: The role of the Language User Interface in easing the use of digital technology

Track 1: Trends and applications Track 2: Getting it done 
9:00 - 9:45 AM   Call centers: Automation with Natural language   Tools for creating specialized digital assistants for the enterprise
10:00 - 10:45 AM   Specialized digital assistants: Experts in their domain   Call center analytics: Understanding the customer and optimizing a contact
11:00 - 12:00 AM   Case studies: Conversational apps   Natural language solutions for customer service
12:00 - 1:15 PM
1:15 - 2:15 PM
  Demo session (Visit demo tables that interest you)
2:15 - 3:00 PM   Call centers: Engaging the customer   Integrating voice and visual interaction
3:15 - 4:00 PM   Enterprise applications and the Language User Interface   Tools for creating customer-facing digital assistants
4:15 - 5:30 PM   The evolution of customer service in a mobile world   Approaches to speech and natural language processing
5:30 - 7:00 PM
Tuesday, April 12 Track 1: Trends and applications Track 2: Getting it done
8:00 - 8:45 AM  
How Mobility Drives Natural Language Technology: Present and Future Tools and Capabilities, Amy Neustein, Editor in Chief, International Journal of Speech Technology
9:00 - 9:45 AM   Mobile apps: What works and what doesn't   Building dialogs: Modern VUI Design
10:00 - 10:45 AM   The ultimate mobile device: The automobile user interface   Platforms for delivering effective customer service
11:00 - 12:00 AM   Case studies: Customer service   Technologies supporting the Language User Interface
12:00 - 1:15 PM
1:15 - 2:00 PM   Voice and the Internet of Things Embedded speech recognition: What you can do without an Internet connection
2:15 - 3:15 PM   The evolution of the contact center in a mobile world   Text-to-speech: It's not all the same
3:30 - 4:15 PM   Omni-channel experiences: Maintaining context in conversations   Speaker authentication: Biometrics and security
4:30 - 5:30 PM   Conversational applications: A deeper engagement   Building natural language applications

We can notify you when the program is updated. Qualified speakers are invited to submit a talk proposal.